Frequently Asked Questions

Can I order by phone?

Customer Service Representatives are available to take your orders Monday through Friday, from 8:00 a.m. to 8:00 p.m. EST.

Toll Free Phone: 1-888-WIP-CURE (947-2873)

Order By Mail

Mail orders are not accepted.

I have a question regarding my order, who do I contact?

Our Customer Service Representatives are available to assist you with any questions or concerns. Our hours are Monday through Friday, from 8:00 a.m. to 8:00 p.m. EST.

Toll Free Phone: 1-888-WIP-CURE (947-2873)

Our email address is customerservice@shopwarriorsinpink.com

Can I modify my order after it's been completed?

Changes can NOT be made to in-stock orders once the order has been placed. Please make sure to review your order before completing the checkout process.

What credit cards do you accept?

We accept all major credit cards and debit cards backed by Visa, MasterCard, American Express, and Discover. All orders require a valid authorization from your issuing bank prior to order shipment.

In the event that your credit card is declined, we will contact you in order to resolve the issue or take an alternative credit card number. In the event we are unable to contact you, your order will be cancelled.

Will I pay Sales Tax on my order?

Some states require that we collect tax on your purchase amount. Orders shipped to Michigan are subject to sales tax at the current rate of 6%. Sales Tax will be calculated at the time of order review, before your order is placed.

What are your shipping charges?

Shipping charges vary based on dollar amount of order and on chosen shipping method. Shipping charges are calculated at the time of order review, before your order is placed.

Total Order Max Savings Shipping - Ship via USPS, 6–10
Business Days (continental U.S. only)
UPS Ground - 2–5
Business Days
UPS 2nd
Day
UPS Next
Day Air
$.01 - $25.00 $6.50 $9.50 $21.48 $33.48
$25.01 - $50.00 $6.50 $13.25 $25.08 $30.90
$50.01 - $75.00 $8.50 $15.25 $27.48 $32.90
$75.01 - $100.00 $8.50 $18.25 $32.28 $36.90
$100.01 - $200.00 $10.50 $20.25 $35.88 $39.90
$200.01 - $300.00 $15.00 $24.25 $41.88 $44.90
$300.01 + $20.00 $30.25 11% 14%


Over $300 with UPS 2nd Day add 11% (with no cap)
Over $300 with UPS Next Day Air add 14% (with no cap)

How soon will my order ship?

Warriors in Pink will ship all in-stock orders within 2 business days after we receive your order. Orders containing custom items will ship within 2-3 weeks of purchase.

If you selected Max Savings Shipping, your order will ship via USPS and will arrive within 6 – 10 business days (continental U.S. only). If you select regular shipping, your order will ship via UPS Ground service and should be delivered within 2-5 days after shipment.

Rush orders placed before 1pm ET will be processed and will ship same day and will ship either UPS 2nd Day Air or UPS Next Day Air, depending on the selection made at checkout. Rush orders placed after 1pm ET will ship the next business day.

Please note, we don't charge your credit card until your item(s) ship. Items will be billed as shipped. Shipping charges will be pro-rated and applied as each item ships.

Will I receive an acknowledgement of my order?

You will receive an order confirmation email from the Warriors in Pink Store immediately after order is placed. You will receive a second ship confirmation email once your order ships, which will include your shipment tracking information.

To ensure delivery of emails, please add:
noreply8@ford.com to your address book.

What happens if an item is out of stock?

All orders are subject to availability at the time of your order.  Item availability is clearly shown on our website before an order is completed, and for phone orders our customer service agents will inform you if an item is out of stock before it is ordered.

If your order contains an item that is on backorder, we will continue to notify you by mail until the item is received at our warehouse. Orders on backorder will be fulfilled within 48 business hours once items become available. Of course, you may cancel your order at any time if an item remains on backorder for an extended period.

What is your returns or exchange policy?

If you are not completely satisfied with your purchase of a standard/non-custom item, you may return it for an exchange or refund within 30 days of receipt of the shipment in its original condition.  All sales are final of custom pieces. Items returned within 30 days must be in the original packaging and not have been worn or damaged.

To ensure proper handling of your return, please call our customer service center at 1-888-WIP-CURE (947-2873) to obtain a Return Authorization number (RA#). We cannot guarantee proper handling of your return if a Return Authorization number is not obtained

Please send all returns/exchanges to the following address:
Warriors in Pink Store
350 Victor St.
Highland Park, MI 48203
Attn: Returns Department, RA# XXX

How do you calculate the donation total on the website?

100% of the net proceeds from Warriors in Pink wear and gear help fight breast cancer. Every item sold in the store has a pre-determined donation amount which is clearly indicated on the website.

Ford will donate 100% of the net proceeds from sales where the consumer chooses Komen as the selected organization at checkout on fordcares.com.

Ford will donate 100% of the net proceeds from sales where the consumer chooses The Pink Fund as the selected organization at checkout on fordcares.com.

What is your mailing address?

You can reach us by mail at:

Warriors in Pink
350 Victor St.
Highland Park, MI 48203

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